Hosts : FAQs

Everything you need to know about ZimStays and our management can be found here. Learn about what makes us different, how to get started, and what to expect

General Questions

ZimStays™ is a short-term rental marketing & booking company in Zimbabwe. With ZimStays™, property owners can take advantage of effective marketing, booking management and guest support, all aimed at maximising their property’s income potential. Guests also benefit from a wide selection of properties available, supported by our dedicated teams available 24/7, along with local hospitality experts. We currently provide remote and marketing services.

Yes! The ZimStays™ Virtual Manager option is available in most areas across Zimbabwe. Regardless of where you are located, reach out to us today to learn more about how we can assist you with your short-term rental.

To become a ZimStays™ host, you can start by providing details of your home and a member of our team will get in touch. Once we agree on the terms and you sign the agreement, we can produce and optimise your listing across Airbnb, VRBO and Booking.com. Typically, your home will be ready for marketing within a few days, and you can then begin welcoming guests on your available dates.

The potential earnings depend on your home’s location, quality, and availability. To learn more, please contact us, and our team will gladly arrange a personalised forecast for you.

ZimStays™ offers comprehensive marketing services for shortlet homes, ensuring a profitable experience. By partnering with ZimStays™, you gain access to a skilled team of hospitality and marketing professionals who manage every detail for you. Our services include creating professional listings on popular booking platforms, targeted digital marketing, reservation management, 24/7 local guest support, and dynamically adjusting your nightly rates to maximize revenue & coordinating housekeeping & maintenance.

We collaborate with reputable local and global accommodation and advertising websites, as well as corporate booking platforms, to enable travellers from around the world to book a stay in your home. Additionally, we take direct bookings through our own website and welcome repeat reservations.

We will:

 -market and advertise your property 

 -screen the guests beforehand 

 -develop and maintain your listing that includes photos, descriptions, info regarding the pricing and availability.

– take care of the bookings by applying the rental prices that appear in the contract and offer any specials approved by the owner.

 -take care of the communication pertaining to the booking and all client relations.

 -collect the security deposit before any guest checks in and after you have inspected the property for damage, we will ensure that the deposit is returned to the guests when they check out.

-be available to answer any questions and take care of any issues during the guests’ stay.

 -ensure the property owner receives the payment as per the time period stipulated in the contract.

We are dedicated to providing a seamless and stress-free vacation experience for your guests. A great experience leads to more repeat visitors and five-star reviews for you. It all begins with ensuring that they choose the right home. Our polished property listings accurately represent what guests can expect when booking your property. After their stay, we encourage guests to leave a review. If any aspect of their experience was not satisfactory, we communicate with them and our local teams to address the issue and ensure a better experience next time.

Your vacation home is primarily yours. You are welcome to reserve it for personal stays whenever you like, as long as you respect any guest reservations that are already scheduled on your calendar. Homely Rentals™ does not impose any restrictions on how often you can visit or how long you can stay. To block out your travel dates, simply reserve them through your online owner account.

Unlimited Homeowner Usage – As a homeowner, you have unlimited use of the property for yourself, family, or friends. 

No Nightly Charge – You will not be charged for the nights you use. However we will charge a cleaning fee.

Please Note:

  • The Dates Must Not Have A Current Reservation – We will not cancel guest reservations to accommodate your stays.
  • We Require Notice By Email At least Two Weeks in Advance – Shorter notice can be accommodated, but not gauranteed.
  • Cleaning Fee – There is no nightly charge for your stay. However we will charge the cleaning fee  that we charge to all guests. This allows us to clean, launder, and replenish and maintain a high standard for the  next guests. The cleaning fee will be deducted from a future payout.

It’s not just about where your home is listed, but also how it’s presented. We publish your optimised listing on major vacation rental sites like Airbnb, Vrbo, and Booking.com, which helps ensure with global visibility. Additionally, we have our own direct booking website that attracts thousands of guests every day.

Furthermore, your home will be featured in targeted marketing campaigns aimed at our growing audience of past and potential guests. This includes advertisements through search engines, email, social media, and more..

Not at all! You don’t have to vacate your home entirely. You’re welcome to leave personal items in a wardrobe or designated storage area, keeping your space comfortable and personal while still maximizing your rental potential.

No need. We will visit the property , photograph it and list it for you.

Absolutely! We have a proven track record of delivering exceptional returns for both organisations and individual investors. If you’re interested in boosting your portfolio’s performance, please share some details, and let’s explore how we can elevate your yields together.

Absolutely!. The majority of our hosts have never hosted on Airbnb or any other platform before, but we also work with more experienced hosts that are looking to optimise their yield.

We rent your home to visitors and travelers seeking (generally between 2 and 7 nights) accommodations for a short time. We analyse potential guests reliably and select them according to strict criteria. Among other things, we also look for good reviews from other hosts/landlords so that you can trust your home is in good hands.

Yes, we offer flexible contract terms, allowing you to opt out with minimal notice if you’re not happy with our services.

Yes, you can access a client portal to view real-time data on bookings, rental income, and occupancy rates, keeping you fully informed.

Listing your property in the short-term rental market offers several potential benefits. Owners can benefit from increased income potential compared to traditional long-term rentals due to the flexibility in pricing and higher nightly rates. Additionally, you gain greater control over your property, allowing you to use it for personal use whenever desired. Short-term rental properties offer increased exposure to a broader range of potential guests, potentially leading to faster occupancy rates.

The Homely Rentals™ owner dashboard provides real-time insights into your property’s performance, allowing you to monitor reservations, track earnings, and understand the impact of our pricing strategies. Our team is also available to provide regular updates and insights into your property’s performance, ensuring you are always informed and in control.

The full-service vacation rental management covers every aspect of running a short-term rental, from marketing and booking to cleaning, maintenance, and emergency response. ZimSays™ offers both full property management as well as marketing and bookings only services.
The full-service management offers hands-on property care—like cleaning coordination, maintenance, and emergency fixes—beyond what the partial management service offers. With full-service, you get a complete solution, including physical upkeep and local support. 
 

Yes, absolutely, we can arrange all testing and certification on your behalf.

Competition on Airbnb can be high, success depends on factors such as location, property quality, and management. Our expert strategies can help your listing stand out.

No. Homely Rentals does not believe in locking people into contracts, in fact, just the opposite! 

Our contract has no time commitment, although we hope to work with you for a long time. 

Few Things to Note:

  • We do require that homeowners allow us to fulfil all future guest reserverations. This makes it so we don’t have to cancel on guests.
  • While our contract is flexible, we expect that you’re entering into this partnership with a longterm vision.

Yes. We require all homeowners to have adequate insurance that covers short term rentals.

We have no requirement to be pet friendly

Being a pet-friendly unit is ultimately up to you as the homeowner. We manage both pet-friendly and non pet-friendly units.

In our experience, pet-friendly units can demand a higher rate and maintain a higher occupancy. However, there is risks including the potentional for extra cleaning and increased wear-and-tear on your property.

For pet-friendly units we have certain guidelines we expect from guests:

  • Pick up after your pet
  • Don’t let your pet get on the furniture (a £100 charge per bed may be applied for violations)
  • Try to clean the excess hair
  • Close bedroom doors if you need to leave your pet in the unit

In addition, we charge a pet fee and may charge a larger damage deposit

ZimStays™ has a ZERO tolerance policy on smoking and parties.

Guests are not allowed to smoke/vape within the unit or building amenities.

Parties are not allowed within any ZimStays™ properties unless agreed in advance.

As the property owner, you remain rsponsible for council tax, electricity, gas and other utilities.

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